Scale to $100MWithout the Headcount
The iCommerce Engine for mid-market Shopify brands. Automate post-purchase operations to scale from $10M to $100M GMV while keeping opex flat.
iCommerce Engine
Scaling Operations
Why most brands hit a wall at $25M
Traditional scaling means linear headcount growth. Every $10M in GMV adds 2-3 ops hires, compressing margins and slowing growth.
Headcount Creep
Every $10M in GMV traditionally requires 2-3 new CX hires
Process Complexity
Manual workflows break down as order volume increases
Margin Compression
Rising opex eats into profits during growth phase
Response Time Delays
Support quality suffers as tickets pile up
There's a better way to scale
The iCommerce Engine automates post-purchase operations so you can 10x your GMV without growing your team. Keep opex flat while revenue soars.
Built for brands that want to scale
Mid-market brands on StateSet see transformative results within weeks, not months.
One-Touch Automation
Measured deployment cohort; results vary by workflow
Resolution Reliability
Measured deployment cohort; not a universal guarantee
AI-Handled CSAT
Measured on qualifying AI-handled customer interactions
Typical Time to Value
Varies by workflow and integration scope
Automate every post-purchase workflow
AI agents that handle orders, returns, support, subscriptions, and more—so your team can focus on growth, not firefighting.
Order Automation
Autonomous handling of order changes, cancellations, and fulfillment exceptions—no extra headcount needed.
Returns & Exchanges
AI agents that process returns, generate labels, and handle exchanges instantly—boosting customer satisfaction.
Customer Support
Handle 10x the tickets without hiring. AI agents resolve common issues across email and chat in seconds.
Subscription Management
Reduce churn with intelligent pause handling, skip management, and proactive retention actions.
Fulfillment Intelligence
Smart routing, inventory optimization, and exception handling across your 3PL network.
Financial Operations
Automated refunds, chargeback prevention, and reconciliation without growing your finance team.
Built forShopify brands
Native Shopify integration means you're live in days, not months. StateSet syncs with your entire Shopify ecosystem—from orders to fulfillment to customer data.
Your Shopify Store
Connected to StateSet
Your Potential Savings
Based on $25M GMV
See your savingsbefore you commit
Most mid-market brands are surprised by how much they're spending on post-purchase operations. Our ROI calculator shows exactly what you'll save with StateSet.
Enterprise security at mid-market pricing
Your customer data deserves the same protection as billion-dollar brands. StateSet is SOC 2 compliant with enterprise-grade encryption and security controls.
Questions from growth brands
What mid-market Shopify brands ask before getting started.
Ready to scalewithout the headcount?
Join 200+ mid-market Shopify brands using StateSet to power growth from $10M to $100M. See how the iCommerce Engine can transform your operations.