StateSet iCommerce for enterprise teams
Resolve customer issues and order exceptions across your storefront, ERP, and fulfillment partners. StateSet coordinates the actions and checks the result, while your team handles the decisions that need judgment.
Start with your operating problem
One agent for the customer and the order: StateSet built the CX agent and the order system behind it, so a resolved issue includes the order work. Keep the systems you need and qualify the connections around your first workflow.
Your support team switches between the helpdesk, order system, and subscription tools to finish a request.
Start with CX. Add OMS when order coordination also needs attention.
Measure: Completed issues, repeat contacts, incorrect actions, and handling cost.
Orders stall between your storefront, ERP, and fulfillment partner, leaving your team to investigate and repair them.
Start with OMS. Add CX when customers need an intervention or update.
Measure: Orders reaching fulfillment, exception age, duplicate changes, and manual touches.
A retailer or distributor needs compliant purchase orders, acknowledgments, shipment notices, and invoices.
Start with EDI. Add OMS for the connected order and fulfillment flow.
Measure: Accepted documents, acknowledgment completeness, exception recovery, and partner activation.
Custom partner & service quote
Partner qualification · agreed documents and connections
Scope this workflow →Evaluating options? Run the same workflow checks on StateSet and your alternative →
Early access
WMS facility pilots qualify receiving and fulfillment on your floor. Parcel TMS needs carrier and dispatch scope confirmation. Freight TMS is available for developer-alpha evaluation.
A shared buying process
Operations
Identify the source records, allowed actions, completion milestone, exception owner, and operating limits. Test successful work and recovery before activation.
Security
Review applicable audit reports, data flows, subprocessors, permissions, retention, deployment options, and incident responsibilities with the security team.
Finance
Review the product meters, shared commitment, discounts, credit expiry, reversals, and excluded costs. Reconcile a representative invoice before enabling the agreed billing terms.
Engineering
Confirm provider versions, credentials, mappings, rate limits, retry behavior, monitoring, and recovery ownership across every required system.
Published customer stories
ARMRA
98%
faster order-cancellation resolution
Within 30 days, alongside a 90% reduction for subscription cancellations.
Read the customer story →HydraPak
90%+
faster warranty resolution
With automated product identification and replacement-order creation.
Read the customer story →Sincerely Yours
80%
of ticket volume handled
While reducing time to resolution by 90% and saving more than 30 hours monthly.
Read the customer story →These are results from the named customer deployments. They do not establish results for every workflow or qualify a new warehouse, transportation, or EDI rollout.
From scope to acceptance
Every proposal should name the first workflow, supported systems, delivery responsibilities, success measures, and acceptance criteria. Timing follows the agreed scope and access requirements.
01 · Together
Agree on systems, supported actions, expected volume, source-of-truth ownership, and the business outcome to measure.
02 · StateSet configures · your team authorizes
Set up the agreed integrations, mappings, and policies. Your team supplies access, a business owner, and representative test cases.
03 · Together
Verify successful work, policy refusals, human handoffs, duplicates, timeouts, recovery, and the corresponding usage records.
04 · Named owners on both teams
Record acceptance, monitoring, escalation contacts, operating limits, rollback steps, and support responsibilities before production activation.
The CX, OMS, WMS, and Parcel TMS commitments include software access, agreed standard integrations, workflow configuration, and standard support within the signed scope. Your team operates the workflows and owns business policy.
Custom connectors, exceptional migration, managed operations, dedicated escalation coverage, and service-level commitments require a separate proposal. EDI and freight include only the services specified in their quotes. Hardware, physical warehouse work, and carrier charges are separate.
A managed-operations proposal states which software charges are included or separate and how the same work is counted. Build your rollout scope →
The CX, OMS, WMS, and Parcel TMS commitments fund one shared balance for eligible consumption. EDI, freight, managed operations, and exceptional implementation work are scoped separately. Your proposal defines eligibility and the final commercial terms.
Review rates and model your bill →Agree on support hours, severity definitions, response targets, availability obligations, exclusions, and escalation ownership for the specific deployment. Product readiness, facility acceptance, and trading-partner qualification determine the rollout scope.
Request your deployment proposal