The execution layerfor moderncommerce.
Your stack does not run your operations. People do. StateSet's autonomous agents resolve and execute work across CX, orders, subscriptions, returns, and payments — inside the systems you already use.
Inbound request
subscription@brand.co
Customer email
"Hey — want to cancel my subscription but keep my next order going out on the 3rd. Thanks."
StateSet resolution
- Paused subscription in Recharge after the 3rd shipment.
- Applied retention discount via Stripe.
- Confirmed next order status in Shopify.
- Replied in brand voice and closed ticket in Gorgias.
The ops tax.
Modern commerce still runs on manual labor. Shopify, Recharge, Stripe, Gorgias, an OMS, a 3PL — the real work sits between those systems.
Every order change, subscription swap, return, refund, and fulfillment exception becomes a ticket a person has to interpret, move across tools, and close by hand. Costs scale with people and BPO spend instead of compounding with software.
The shift
Volume grows. Exception load grows with it. Your headcount follows.
That is the ops tax — the cost of running commerce on people instead of software. StateSet removes it.
Close the ticket. Execute the work.
StateSet works across email, chat, and voice. The important part is not that it can talk — it is that it can act.
Ground
Reads the request against the catalog, knowledge base, SOPs, and policies. Pulls live order and subscription state from the systems of record.
Decide
Chooses the resolution under your guardrails. Confidence below threshold? Routes to a human. Inside policy? Executes.
Execute
Makes the change inside Shopify, Recharge, Stripe, Gorgias, and your OMS. Responds in your brand voice.
Audit
Every action, policy check, and system call logged. Reversible, reviewable, and exportable to your finance and audit workflows.
Not a chatbot. Not a macro layer. Not middleware glue.
StateSet is the system of execution that makes the rest of the stack actually work.
Inside a StateSet resolution.
A customer emails: "Cancel my subscription but keep my next order." Here is what happens in the next ninety seconds.
Ground
Reads the request against the catalog, knowledge base, SOPs, and policies. Pulls live order and subscription state from the systems of record.
Systems
Shopify · Recharge · Stripe · Gorgias
Human touches
0 · unless policy says otherwise
Why the rest of the category stops short.
Helpdesk AI can draft. iPaaS can move data. Rule engines break. None of them close the ticket inside your systems of record.
Helpdesk AI drafts. StateSet finishes.
Draft replies do not close tickets — someone still has to do the work. StateSet resolves the request and executes the change.
iPaaS moves data. StateSet understands intent.
Integration platforms wire systems together, but they cannot read a customer request, apply policy, or handle edge cases.
Rule engines break. StateSet reasons.
Model reasoning plus a deterministic workflow layer means approvals, rollback, and auditability — not a brittle flowchart.
Native to the commerce stack.
Not integrations in the iPaaS sense. Native actions inside each system of record.
If your ops team touches it, StateSet touches it too.
Start in CX. Expand into ops.
CX is where the pain is visible and the budget already exists. Land there, prove ROI in weeks, then expand across the operational core.
Today
- Email, chat, voice support
- Returns & refunds
- Payment & billing issues
Expanding into
- Order changes & cancellations
- Subscription swaps & saves
- Fulfillment exceptions
Pay for resolved work, not seats.
StateSet's pricing is tied to outcomes. You pay when autonomous work is resolved. Handoffs are free. That is a cleaner ROI case than adding software surface area — you are replacing BPO and internal ops load with a line item that only charges when the work is done.
Billed for
Resolved outcomes
Tickets closed, orders changed, refunds issued, subscriptions saved.
Not billed for
Live in weeks.
Most customers are in production inside 30 days. Policies, integrations, brand voice, and workflows are configured in the StateSet console — not a services engagement.
Week 1
Connect
Connect systems. Load policies and SOPs.
Week 2
Tune
Tune brand voice. Set approval thresholds.
Week 3
Shadow
Shadow mode on live tickets. Measure against baseline.
Week 4
Resolve
Autonomous resolution. Reported as outcomes.
Built for trust at the systems of record.
Your auditors, your finance team, and your head of CX see the same ledger.
SOC 2 Type II
Enterprise controls on access, data, and audit.
PII handling
Redaction, encryption, and retention policies you control.
Approvals & rollback
Any workflow can require human sign-off above a threshold. Any action can be reversed.
Observable
Every decision, every call, every outcome — queryable.
Outcome reporting is the control plane.
StateSet does not report on tickets handled. It reports on work resolved — against the baseline you already care about. You see what was done, what it cost, and what it saved.
- Cost per resolved contact
- Autonomous resolution rate, by workflow
- CSAT on autonomous vs. human resolutions
- Policy-exception rate and root cause
Case study slot
[Customer] replaced [X FTE / $Y BPO spend] with StateSet in [Z weeks].
Concrete outcomes — cost per resolved contact, autonomous resolution rate, CSAT — reported the same way every month.
Common questions.
Commerce that runs itself.
The stack brands run on was built for humans to operate. The next one will be built for agents to transact. StateSet is the execution layer today. The infrastructure for agentic commerce next.
Every ticket you close by hand is software you have not shipped yet.
Today
Autonomous commerce operations
Next
Infrastructure for agentic commerce
Priced on
Resolved outcomes, not seats