Bring every channel together
Ingest orders through webhooks and scheduled syncs. Preserve channel references in a canonical order record for downstream operations.
StateSet iCommerce OMS
Every channel.One order lifecycle.
Bring orders, inventory, and fulfillment into one operational view. Connect your storefronts, marketplaces, ERP, and fulfillment partners, then keep every order moving with traceable orchestration.
StateSet Sync is now iCommerce OMS
What you keep. What StateSet runs. →Scoped rollout
What we verify before launch
Confirm source-of-truth ownership, mappings, routing, fulfillment acknowledgments, and recovery from duplicates or interrupted requests.
Order orchestrationIllustrative workflow
ORDER / 10482
One order. Every system in step.
- 01
Shopify
Order receivedSales channel
- 02
NetSuite
Order synchronizedERP
- 03
Fulfillment partner
Ready to fulfillWarehouse
Multi-channel ordersInventory coordinationFulfillment orchestration
How OMS fits your stack
Make StateSet the coordinator of a defined order flow across your existing stack.
- What you keep
- Keep your storefronts, ERP, warehouse system, and fulfillment partners where their connections are supported.
- What StateSet runs
- StateSet runs order intake, inventory coordination, fulfillment routing, and exception recovery for the selected flow.
- Where records live
- Your designated storefront or ERP owns the commercial order. StateSet owns orchestration history; the warehouse confirms physical fulfillment.
Starting the rollout. Choose one routing owner. If another OMS already coordinates the flow, agree which responsibilities move to StateSet and validate the cutover before switching.
Order management
Own the order, from intake to outcome.
Give your team a shared record of what was ordered, where it is going, and what needs attention across the systems that run your business.
Orchestrate fulfillment
Route orders to configured fulfillment centers or ERPs and coordinate the jobs that move them through your network.
Coordinate inventory
Track and reserve inventory across channels, and reconcile availability with connected systems.
Close the fulfillment loop
Bring shipment status and tracking back into the order record so teams can follow progress across fulfillment partners.
Recover interrupted work
Inspect failed jobs, retry eligible work, and replay webhook events with durable history and duplicate protection.
Give agents operational context
Use a shared commerce briefing to surface order delays, inventory alerts, and integration health, with confirmation controls for supported mutations.
Inside the workflow
Follow an order through your network.
Select a stage to see how the OMS connects commercial demand to fulfillment and operational follow-through.
OMS / Capture
Start with a connected order record.
Receive a channel order, preserve its external identifiers, and make the normalized record available to your operations team.
- Webhook or scheduled ingestion
- Channel and ERP references
- Persisted order history
Channel orderCanonical order record
Connect the systems you already operate.
Configure the integrations your business needs, with credentials, routing, and operational controls scoped to each tenant.
Storefronts & marketplaces
- Shopify
- Amazon
- TikTok Shop
- Walmart
- WooCommerce
- BigCommerce
ERP & commerce systems
- NetSuite
- StateSet API
- StateSet GraphQL
Fulfillment & post-purchase
- DCL Logistics
- Cart.com
- Capacity
- Flexport
- AfterShip
- Loop Returns
The iCommerce suite
Connect the customer to the operation.
CX resolves the customer issue. OMS coordinates the order. EDI connects trading partners. In early access, WMS records the physical work and TMS manages transportation. Choose the products you need and qualify their handoffs for your business.
01 / CX
StateSet iCommerce CX
Scoped rollout
Resolve customer issues in chat, voice, and your helpdesk, with commerce actions and human handoff.
Explore CX02 / OMSYou are here
StateSet iCommerce OMS
Scoped rollout
Connect channels, orchestrate orders, and coordinate fulfillment.
Explore OMS03 / EDI
StateSet iCommerce EDI
Partner qualification
Exchange and reconcile commerce documents across trading partners.
Explore EDIBuild around your operation
Start with your order flow.
For commerce operations teams, growing brands, and fulfillment networks.
Map your sales channels, inventory sources, ERP, and fulfillment partners. Configure the connections and qualify the complete order-to-fulfillment flow for your environment.
- Select channels and fulfillment destinations
- Define inventory and order ownership
- Validate routing, exceptions, and status updates
Questions about iCommerce OMS
Does iCommerce OMS replace my existing systems?
Make StateSet the coordinator of a defined order flow across your existing stack. Choose one routing owner. If another OMS already coordinates the flow, agree which responsibilities move to StateSet and validate the cutover before switching.
Is iCommerce OMS the new name for StateSet Sync?
Yes. StateSet Sync is now StateSet iCommerce OMS. Its commerce integration and orchestration capabilities form the order management layer of the StateSet suite.
How do OMS, WMS, and TMS work together?
OMS coordinates orders and connected systems. WMS manages physical inventory and warehouse work. TMS manages transportation and freight workflows. Their handoffs use explicit source records and require configured, qualified integrations for your environment.
Can we keep our current ERP and fulfillment partners?
Yes. OMS connects existing commerce systems through supported integrations and APIs. The rollout starts by confirming your specific systems, credentials, mappings, and workflow requirements.
What happens when a connected service is unavailable?
Background jobs retain their state and use retry and backoff for retryable failures. Operators can inspect jobs, review integration health, and recover eligible work through retry and replay controls.
StateSet iCommerce OMS
Give every order a clear path forward.
Walk through your channels, systems, and fulfillment flow with the StateSet team.
Plan your order flow