Tool sprawl
Storefront, ERP, OMS, WMS, 3PL, subscription, payment, and CX systems each hold part of the truth.
Commerce that runs itself.
AI agents that resolve returns, support, and order exceptions.
Lower ops cost for high-volume commerce brands: StateSet completes support, returns, refunds, subscriptions, and order exceptions—priced only on verified outcomes.
Trusted by leading commerce brands
62%
Ops cost reduction in measured cohort
50+
Brands running StateSet in production
99.5%
Policy adherence in measured cohort
Last verified Q2 2026. Cost reduction and policy adherence reflect the measured deployment cohort and are not presented as universal performance guarantees.
Before and after
From manual exception handling to work that closes itself.
Today, critical commerce work sits between systems and grows with volume. With StateSet, the same operations complete end to end without adding headcount.
Human glue
Operators and BPO teams reconcile policies, exceptions, and operational state by hand.
Exception overload
Happy-path automation stops where the expensive, high-context work begins.
After: one real operation, closed end to end
Close the operation, not just the conversation.
A customer asks to cancel an order. StateSet verifies fulfillment state and policy, cancels the order, issues the correct refund, updates downstream systems, and records what happened.
ShopifyPayment3PL / WMSERPHelpdesk
See the execution runtime- 01
Understand
Read the request with order, customer, fulfillment, payment, and policy context.
- 02
Validate
Confirm eligibility against your return and refund policy and the latest system state.
- 03
Execute
Cancel, refund, and update every system involved in the operation.
- 04
Prove
Close the interaction and count the completed outcome against your cost baseline.
Category proof
Outcomes, not category theater
iCommerce is accountable for completed work and measurable impact. These results are documented in published StateSet customer stories—not modeled projections.
ARMRA
98%
faster order-cancellation resolution
Within 30 days, alongside a 90% reduction for subscription cancellations.
Read the customer story →HydraPak
90%+
faster warranty resolution
With automated product identification and replacement-order creation.
Read the customer story →Sincerely Yours
80%
of ticket volume handled
While reducing time to resolution by 90% and saving more than 30 hours monthly.
Read the customer story →Results reflect individual customer deployments and are not a guarantee of future performance.
Connected execution
One agentic layer across the commerce stack you already run.
StateSet connects the systems that hold customer, order, payment, fulfillment, and operational context—then coordinates the work between them.
- Connect storefront, ERP, fulfillment, payments, and support data
- Coordinate one operation across every system it touches
- Keep approvals, execution, and audit history in one governed flow
Who it's for
Built for the teams—and partners—operating commerce at scale.
StateSet serves scaling brands directly and the partners and platforms that operate them. Both win by replacing repetitive handoffs with governed autonomous execution.
Direct commerce brands
Scale volume without scaling the operations tax.
For DTC, subscription, CPG, beauty, apparel, and multi-channel brands with meaningful exception volume and multiple systems that must stay synchronized.
- $100M+ GMV sweet spot, or $10M+ with unusual operational complexity
- High order, ticket, return, subscription, or fulfillment-exception volume
- Shopify Plus or composable commerce connected to ERP, OMS, WMS, 3PL, payments, and CX
Primary buyers
COO · VP Operations · Head of CX · CFO · CTO
Distribution and operating partners
Turn AI into delivery leverage—not disintermediation.
For BPOs, 3PLs, agencies, systems integrators, and consultants that want to serve more client workflows per person while retaining implementation and managed-service value.
- Operate recurring commerce workflows for multiple client brands
- Need higher margins without weakening service quality or customer ownership
- Want a co-sell, referral, reseller, implementation, or OEM path
Primary buyers
BPO leaders · 3PL operators · Agencies · SIs · Consultants
The strongest moments to act
Operational pain becomes obvious when growth, systems change, or margin pressure exposes the human glue.
Peak-season failureBPO cost escalationPlatform migrationSubscription complexityFulfillment exceptionsMargin pressureEnterprise AI mandate
Why StateSet
Production agents need more than an LLM and a connector.
StateSet is built differently: commerce-native semantics, a deterministic runtime, broad operational reach, open protocols, flexible deployment, and pricing tied to outcomes.
01
Commerce-native
Understands commerce objects, relationships, and state transitions—not just text and API calls.
Orders · inventory · payments · returns · fulfillment · finance
02
Deterministic execution
LLM reasoning proposes; a deterministic runtime commits. Every write is validated and idempotent, so agents act like software, not chat.
Typed actions · idempotent writes · simulation before commit
03
Operational breadth
Closes work across the commerce lifecycle instead of stopping at one channel or interaction.
CX → orders → subscriptions → returns → fulfillment → finance
04
Interoperable
Works with the agents and protocols you choose instead of requiring a proprietary front door.
MCP · embedded toolkits · framework and protocol adapters
05
Embedded and deployable
Can run close to customer infrastructure and data with customer-controlled deployment options.
Cloud · embedded runtime · local execution paths
06
Outcome accountable
Measures the business work completed—not seats, messages, or activity for activity’s sake.
Autonomous outcomes · resolution speed · cost and revenue impact
The commerce kernel for AI agents
Embed it, expose tools to any agent framework, and execute real commerce state changes.
Security and compliance
Built to pass your security review.
Agents that write to your order, payment, and customer systems need enterprise controls. Here is the proof your security and compliance teams will ask for.
SOC 2 Type II
Independently audited controls covering security, availability, and confidentiality. Reports available under NDA via the Trust Center.
Role-based access control
Scoped API keys, per-workspace roles, and SSO/SAML determine who can configure agents and which systems each agent may write to.
Immutable audit log
Every decision, tool call, and state change is recorded with actor, policy version, and timestamp, and retained for review.
- Encryption in transit and at rest
- Data residency and customer-controlled deployment
- GDPR and CCPA data-handling commitments
- Security questionnaires and pen-test summaries on request
FAQ
Questions, answered
What teams need to know about iCommerce, safe agent execution, and deploying StateSet
Explore the docs
Deep-dive into iCommerce APIs, agent frameworks, and integration guides.
Read documentationTalk to a commerce expert
We'll map out exactly how StateSet fits your operations in a 30-minute call.
Schedule a call →Quick stats
Ops cost reduction62%
Policy adherence99.5%
Time to go-live2–4 weeks
Get started
Find the first commerce workflow worth putting on autopilot.
We will map the systems, policies, exceptions, and economics behind one high-friction operation—then show you what safe autonomous execution looks like.
2–4 weeks
typical time to first value
62%
ops cost reduction in measured cohort
99.5%
policy adherence in measured cohort
2–4 weeks
typical time to first value
62%
ops cost reduction in measured cohort
99.5%
policy adherence in measured cohort
Why teams move
Start with one workflowHuman exception pathsOutcome-based modelConnects to your stack
Outcome signalReady
StateSetOutcomecommitted
Policy-boundTraceableReversible