StateSet iCommerce solutions
Resolve customer issues, recover stalled orders, or connect a retail partner. Choose the product and delivery model around that workflow, with agreed acceptance before rollout.
Start with your operating problem
One agent for the customer and the order: StateSet built the CX agent and the order system behind it, so a resolved issue includes the order work. Keep the systems you need and qualify the connections around your first workflow.
Your support team switches between the helpdesk, order system, and subscription tools to finish a request.
Start with CX. Add OMS when order coordination also needs attention.
Measure: Completed issues, repeat contacts, incorrect actions, and handling cost.
Orders stall between your storefront, ERP, and fulfillment partner, leaving your team to investigate and repair them.
Start with OMS. Add CX when customers need an intervention or update.
Measure: Orders reaching fulfillment, exception age, duplicate changes, and manual touches.
A retailer or distributor needs compliant purchase orders, acknowledgments, shipment notices, and invoices.
Start with EDI. Add OMS for the connected order and fulfillment flow.
Measure: Accepted documents, acknowledgment completeness, exception recovery, and partner activation.
Custom partner & service quote
Partner qualification · agreed documents and connections
Scope this workflow →Evaluating options? Run the same workflow checks on StateSet and your alternative →
Early access
WMS facility pilots qualify receiving and fulfillment on your floor. Parcel TMS needs carrier and dispatch scope confirmation. Freight TMS is available for developer-alpha evaluation.
Choose the software products, qualify the workflows, and supervise the agents with standard support within your agreed scope.
Explore software pricing →Request a separate managed-service scope with named escalation owners, coverage, and agreed service levels. Managed fees are separate from the software calculator.
Get an operations quoteStateSet iCommerce products
Explore CX for customer support, OMS for order orchestration, WMS for warehouse execution, TMS for transportation, and EDI for trading-partner connectivity. StateSet Sync is now iCommerce OMS.
Scoped rollout
Resolve customer issues in chat, voice, and your helpdesk, with commerce actions and human handoff.
Explore CXScoped rollout
Connect channels, orchestrate orders, and coordinate fulfillment.
Explore OMSPartner qualification
Exchange and reconcile commerce documents across trading partners.
Explore EDIStateSet Operations is a managed service for DTC brands and their 3PLs. Agents work order exceptions, inventory reconciliation, EDI and B2B flows, returns, carrier claims, and tier-1 CX across your existing systems. A dedicated escalation team owns the outcome under a contractual SLA. Pricing is per order, not per seat.
These per-order service packages are distinct from the software usage commitment. Your proposal states which software charges are included or separate, the work covered, and the escalation team’s responsibilities. The targets below are proposed contract terms, not measured results or universal guarantees. Coverage, response times, exclusions, reporting, and any service credits must be agreed in writing.
Per order handled, with a monthly minimum
Service targets to agree
Per order handled, with a monthly minimum
Service targets to agree
One-time project, scoped to your systems
Target timeline
Agents handle the agreed tasks. Specialists own the contracted escalation scope. Reviewed cases can inform workflow improvements under the agreed data-use policy.
1. Detect
The sync layer flags stalled orders, failed syncs, inventory discrepancies, dead-letter items, SLA risks, and inbound CX.
2. Resolve
An agent acts inside your runbook and permissions. Every action is logged, and reversible where the system allows.
3. Escalate
Low-confidence or high-value cases (large refunds, inventory write-offs, B2B pricing) go to an ops specialist within the SLA.
4. Review
Review resolved cases and test proposed workflow changes under the agreed data-use policy before expanding automation.
5. Report
You get a daily ops briefing and a monthly SLA report. 3PL partners get the same view across their brands.
You keep policy authority. We execute against it.
| Option | What you get | With StateSet Operations |
|---|---|---|
| In-house ops hires | Flexible, high-context people | Agents work around the clock, coverage does not depend on one hire, and cost scales per order instead of per salary. |
| Offshore BPOs | Scripted labor, billed per hour | Agents act directly in your systems under your runbook, priced per order instead of per hour. |
| Integration SaaS | Connectors your team still operates | We operate the integrations and own the outcome under an SLA. |
| AI CX tools | Customer conversations and connected actions | Evaluate StateSet on the specific cross-system workflow, operational ownership, failure recovery, and evidence your business requires. |
Your brands blame the warehouse for upstream data problems. Offer managed operations as part of your service, and StateSet delivers it. Per-order pricing sits next to your pick-and-pack fees, and your floor sees fewer bad orders coming from upstream.
Become a 3PL partner →From scope to acceptance
Every proposal should name the first workflow, supported systems, delivery responsibilities, success measures, and acceptance criteria. Timing follows the agreed scope and access requirements.
01 · Together
Agree on systems, supported actions, expected volume, source-of-truth ownership, and the business outcome to measure.
02 · StateSet configures · your team authorizes
Set up the agreed integrations, mappings, and policies. Your team supplies access, a business owner, and representative test cases.
03 · Together
Verify successful work, policy refusals, human handoffs, duplicates, timeouts, recovery, and the corresponding usage records.
04 · Named owners on both teams
Record acceptance, monitoring, escalation contacts, operating limits, rollback steps, and support responsibilities before production activation.
The CX, OMS, WMS, and Parcel TMS commitments include software access, agreed standard integrations, workflow configuration, and standard support within the signed scope. Your team operates the workflows and owns business policy.
Custom connectors, exceptional migration, managed operations, dedicated escalation coverage, and service-level commitments require a separate proposal. EDI and freight include only the services specified in their quotes. Hardware, physical warehouse work, and carrier charges are separate.
A managed-operations proposal states which software charges are included or separate and how the same work is counted. Build your rollout scope →
Each guide covers the workflow, required integrations, controls, and how to measure it, whether StateSet runs it for you or your team runs it on the platform.
Our team keeps moving between the helpdesk, store, and warehouse tools to finish one customer request. Where should we start with automation?
Explore this workflow →Our inbox is full of order questions and cancellation requests. The chatbot answers, but a person still has to open Shopify and finish the job.
Explore this workflow →A customer wants to cancel an order while the warehouse is already preparing it. Our team has to check several systems before anyone can act.
Explore this workflow →Returns and warranty claims bounce between support and the warehouse. We need labels, eligibility checks, replacements, and refunds to stay in sync.
Explore this workflow →Subscribers ask to skip, pause, change products, or cancel. Support manually updates the subscription tool and sometimes the next order is already processing.
Explore this workflow →A lost shipment becomes a support ticket, a replacement order, an inventory adjustment, and a refund question. Nobody has one view of whether the issue is actually resolved.
Explore this workflow →We already have Shopify, an ERP, a helpdesk, and a warehouse provider. Can agents work across them without a platform migration?
Explore this workflow →I want agents to issue refunds and change orders, but I need to control their permissions and explain every consequential action.
Explore this workflow →Every vendor says they automate support. How do I compare a chatbot, a copilot, an integration platform, and an agent that takes actions?
Explore this workflow →I need a business case, an implementation plan, and a clear definition of what we pay for before we deploy agents.
Explore this workflow →