StateSet for 3PLs

Offer managed operations to your brands. We deliver it.

Your brands blame the warehouse for upstream data problems. With StateSet Operations, you sell managed operations under your name and StateSet runs it: order exceptions, inventory reconciliation, EDI and B2B flows, returns, carrier claims, and tier-1 CX, priced per order and delivered under an SLA.

White-label managed opsPer-order pricingContracted SLAsFewer upstream errors
Become a 3PL partnerSee how StateSet Operations works

Per order

Pricing your brands understand

4 hrs

Exception resolution SLA (Core Ops)

<0.5%

Inventory drift SLA (Core Ops)

<15 min

CX first response SLA (Full Ops)

For Brands

Automate CX, returns, subscriptions, fulfillment exceptions, and order ops.

For BPOs

Package AI execution into managed desks, QA, and co-sell motions.

For 3PLs

Resell managed commerce operations next to your fulfillment services.

Your name

White-label offer

Brands buy managed operations from you. StateSet delivers it behind your service.

Per order

Easy to resell

Pricing sits next to your pick-and-pack fees and grows with each brand’s volume.

Contracted

SLA on the outcome

Each tier carries written SLAs, a monthly SLA report, and credits when we miss.

Upstream

Cleaner floor

Bad addresses, oversells, and failed syncs get fixed before they reach your warehouse.

Buyer Signal

Where brand relationships break down

Most fulfillment escalations start upstream of the warehouse. StateSet Operations works them at the source.

Brands blame the warehouse for orders that were broken before they arrived.

Agents catch and repair order exceptions in the storefront, OMS, and ERP before submission.

Inventory drift between Shopify and the warehouse causes oversells and angry account calls.

Core Ops reconciles inventory continuously, with a contracted drift SLA under 0.5%.

B2B and retail orders need EDI that neither you nor the brand wants to run.

Core Ops runs EDI and B2B order flows end to end, including acknowledgments and ASNs.

Returns sit unprocessed and carrier claims never get filed.

Full Ops processes returns and restocking and files and tracks carrier claims.

Why 3PLs partner with StateSet

Add a services line without adding headcount

Today your brands pay ops coordinators, offshore teams, or software someone still has to run. StateSet Operations lets you offer that work as part of your service, without building the team or the integrations.

A new revenue line on every brand

Sell Core Ops or Full Ops alongside fulfillment. Partner terms are set in the reseller agreement.

Fewer upstream problems on your floor

Stalled orders, oversells, and inventory drift get resolved before they turn into warehouse escalations.

Stickier brand relationships

When the brand’s operations run through your service, switching warehouses means switching their back office too.

Workflow Menu

What StateSet runs for your brands

Agents do the work by default. StateSet specialists handle escalations within the SLA, and both you and the brand get a daily briefing.

Order exceptions

Stalled orders, failed syncs, address problems, and dead-letter items resolved within the SLA.

Inventory reconciliation

Storefront, warehouse, and ERP counts kept in line, with discrepancies investigated and fixed.

EDI and B2B flows

Retail and wholesale purchase orders, acknowledgments, ASNs, and invoices handled end to end.

Returns and carrier claims

Returns processed and restocked; lost and damaged shipments claimed and tracked (Full Ops).

Tier-1 CX

Order status, cancellations, address changes, and subscription requests answered and actioned (Full Ops).

Daily ops briefing

One view per brand and across your roster: exceptions, SLA status, and what needs a decision.

Engagement Packages

Choose the right first motion

Start with the lowest-risk engagement that matches your team: audit the opportunity, prove the workflow, then scale what works.

Sign

Reseller agreement

Agree partner terms, joint brand ownership, and the SLA template your brands will see.

  • Partner terms
  • SLA template
  • Data portability
Launch

First brand live

StateSet onboards one brand from your roster and runs it under the SLA.

  • Integrations
  • Runbook
  • Shadow mode
Scale

Brand cohort

Roll managed operations out to more of your brands with one view across the roster.

  • Cohort onboarding
  • Roster briefing
  • Monthly SLA reports
Engagement Motion

How a 3PL partnership runs

You own the brand relationship jointly with StateSet. You sell, we deliver, and the SLA report shows both of you how it went.

  • Sign the reseller agreement: partner terms, joint brand ownership, and SLA credits.
  • Pick a first brand. StateSet runs onboarding: integrations, runbook, and history backfill.
  • New task types run in shadow mode and go autonomous only after 95% accuracy over 200 cases.
  • Roll out to more brands on your roster, with a monthly SLA report per brand.

Best fit

Who

3PLs serving $10M–$200M GMV DTC brands, especially health and wellness, beauty, and subscription

Trigger

Brands escalating upstream data problems, asking for EDI, or losing their ops lead

First deployment

One brand from your roster on Core Ops or Full Ops

Proof in the Stack

What your 3PL gets

  • A managed operations offer to sell under your name, priced per order.
  • Delivery by StateSet: agents, specialists, integrations, and runbooks.
  • Contracted SLAs with monthly reporting and credits when they are missed.
  • Fewer upstream data problems reaching your warehouse floor.
Stack Coverage

Runs across the systems your brands already use

StateSet Operations runs on the StateSet sync layer and iCommerce Engine, so brands keep their storefront, ERP, and helpdesk.

Demand systems

ShopifyMarketplacesWholesale and EDISubscriptionsOrder APIs

Fulfillment systems

CapacityWMSShipStationCarrier trackingWarehouse locations

Brand systems

NetSuiteSupport deskReturnsERPStateSet command center

Built to resell

Per-order pricing scales with each brand’s growth and is simple to quote next to fulfillment fees.

  • Core Ops and Full Ops tiers, each with a monthly minimum, quoted per brand.
  • One-time onboarding project per brand, scoped to its systems.
  • Partner terms, joint brand ownership, and SLA credits written into the reseller agreement.
Questions Buyers Ask

Common questions about StateSet for 3PLs

Use these answers to qualify the conversation and move visitors toward a practical first deployment.

Do we need to hire anyone to offer this?

No. StateSet provides the agents, the specialists who handle escalations, and the onboarding team. You own the brand relationship and the sale.

Does StateSet replace our WMS or touch physical work?

No. Physical warehouse work stays with you. StateSet works the data and decisions around it: orders, inventory, EDI, returns, claims, and CX.

Who owns the brand relationship?

You and StateSet own it jointly under the reseller agreement. Each brand keeps policy authority and can take its signed data and runbooks with it.

What happens when an agent gets something wrong?

Agents act within per-brand action limits, money movement above a threshold needs two-key approval, every action is logged, and SLA credits apply when we miss.

Start the Conversation

Become a 3PL partner

Tell us about your fulfillment stack and brand roster. We will map which brands fit Core Ops or Full Ops and how a first brand would go live.

What happens next

  • We review your stack and the brands on your roster.
  • We pick a first brand and scope its onboarding.
  • We agree partner terms and the SLA your brands will see.