The iCommerce Engine for modern brands
StateSet is the iCommerce leader. See how the iCommerce Engine accelerates outcomes across CX, operations, and revenue.
Hydration TechnologyHydraPak
Over 90% reduced time-to-resolution
for warranty replacement orders
The Challenge
HydraPak's rapid growth created inefficiencies in processing warranty replacements, with customer support teams overwhelmed by routine tasks like identifying products and manually creating replacements. They needed an AI-driven solution to automate image recognition, SKU lookups, and order creation.
The Solution
The iCommerce Engine provided HydraPak the flexibility to design the agents they needed to manage a wide array of tasks across the entire warranty replacement process.
- Image Analysis with Vision API: Automated product identification from customer photos
- Automated Order Creation: Instant replacement order generation
- Accurate Address Verification: Ensures delivery success
The Results
The iCommerce Engine streamlined HydraPak's warranty replacement order process.
- Successfully combines visual and textual analysis for precise product and accessory identification using o3
- Verifies Address and Order Details, successfully automates the order entry in the shipping system
"StateSet's iCommerce Engine transformed our warranty process—customers get replacements in record time."
CX Lead
HydraPak
BeautyNo Makeup Makeup
8,000+ inquiries handled
with automated post-purchase support
The Challenge
No Makeup Makeup faced a challenge common to many growing businesses: providing personalized, efficient customer service without overwhelming their team. Managing high volumes of customer inquiries, especially related to returns and exchanges, while maintaining high service standards.
The Solution
StateSet provided a comprehensive solution that automated routine inquiries while maintaining personalization.
- Automation for Efficiency: Automated responses to common inquiries about returns and exchanges, even outside business hours
- Integration for Seamless Service: Integrated with Shopify for automatic order-related information and smoother processes
- Personalization for Customer Satisfaction: Trained with No Makeup Makeup's knowledge base to match brand voice and service level
The Results
Since go-live in October, the iCommerce Engine has handled thousands of post-purchase requests while maintaining accuracy and tone.
- Enhanced post-purchase support with faster, more accurate responses
- Increased operational efficiency allowing the team to focus on complex interactions
- Successfully managed BFCM surge without compromising quality or speed
"The iCommerce Engine helped us handle the BFCM surge while maintaining our brand tone and customer satisfaction."
Founder
No Makeup Makeup
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