Agent OS Runtime for commerce

The Agent OSbuilt vertical tocommerce.

Every category-defining agent application owns a vertical. StateSet owns commerce — end-to-end CX and operations — with a purpose-built agent application sitting on a commerce-native control plane.

Two-layer runtime
Request a DemoSee the Architecture
Layer 1 iCommerce EngineLayer 2 Sync + 150 connectorsGoverned by policy engine

Runtime stack

Agent application on control plane

Vertical to commerce

Layer 1 — Agent application

iCommerce Engine

The end-user agent doing CX and ops work — tickets, returns, subscriptions, refunds, routing.

62%

one-touch resolution

744%

tickets per agent

24/7

autonomous coverage

runs on

Layer 2 — Control plane

Sync Server + 150+ connectors

Commerce-native access, permissions, and system-of-record integration. The moat horizontal Agent OS vendors do not have.

ShopifyRechargeGorgiasLoopKlaviyoShipStationNetSuiteZendesk+142 more
The Positioning

A vertical Agent OS, not another horizontal copilot.

Glean and Azure chase general-purpose enterprise search. Salesforce, ServiceNow, Intuit, and Monday each own a vertical. StateSet owns commerce — the agent application and the control plane underneath it.

Salesforce

Sales and CRM ops

ServiceNow

IT and workflow ops

Intuit

Finance and accounting ops

Monday

Project and team ops

StateSet

Owns commerce — the CX and operations work that happens across Shopify, Recharge, Gorgias, Loop, ShipStation, and every system downstream.

Layer 1 — Agent / AI Application

iCommerce Engine

The end-user agent doing CX and ops work. Trained on commerce, bounded by policy, and measured on merchant outcomes — not chat turns.

Primary layer

Purpose-built for commerce ops

Commerce-trained agent

Purpose-built for tickets, returns, subscriptions, refunds, order routing, and exception handling — not a horizontal copilot retrofitted for retail.

Ops-grade autonomy

Answers, decides, acts, and closes the loop end-to-end. Operators approve exceptions, not routine work.

Policy-backed by default

Every write is gated by the StateSet Policy Engine so merchants get deterministic outcomes, not probabilistic guesses.

Measured impact

62%

One-touch ticket resolution

Routine support resolved without escalation.

744%

Tickets handled per agent

Capacity per human operator, not replaced headcount.

24/7

Autonomous coverage

Nights, weekends, holidays — without BPO contracts.

Deployed across

TicketsReturnsSubscriptionsRefundsOrder routingExceptionsSave flows
Layer 2 — Agent OS / Control Plane

Sync Server plus 150+ connectors.

Every agent call eventually hits a merchant system of record. The StateSet control plane is the commerce-native data and permissions layer that horizontal Agent OS vendors cannot build.

150+ commerce connectors

Shopify, Recharge, Gorgias, Zendesk, Loop, ShipStation, Klaviyo, Yotpo, NetSuite, and the long tail. Bi-directional, real-time, and versioned.

Commerce-native data model

Orders, customers, subscriptions, fulfillments, and tickets speak a shared schema across systems — the control plane horizontal Agent OS vendors do not have.

Permissions and SoR access

Scoped tokens, role-aware tool access, and auditable writes to every system of record. Your agent only sees and writes what policy allows.

Connector directory

150+ commerce systems, unified.

Browse all connectors

Shopify

Shopify Plus

BigCommerce

NetSuite

Salesforce Commerce

Commercetools

Magento

Amazon Seller

What Runs On The Runtime

Outcomes, not assistance.

The iCommerce Engine does the work end-to-end. The Sync control plane makes sure every action lands in the right system with the right permissions.

Tickets and CX

Resolve tickets across email, chat, and social with policy-backed actions — not suggested responses waiting on an operator.

  • 62% one-touch resolution on routine tickets.
  • 744% increase in tickets handled per agent.
  • Macros, merges, refunds, and escalations executed inline.

Systems of record

Gorgiasconnected
Zendeskconnected
Shopifyconnected
Rechargeconnected

Every write goes through scoped permissions and policy checks on the control plane.

Commerce-Native vs. Horizontal

Why a vertical Agent OS wins commerce.

Horizontal Agent OS vendors can index documents. They cannot route a split shipment, save a subscription, or approve a refund against merchant policy. That is a different runtime.

Domain
General-purpose, retrofitted per industry.
Commerce-native from the data model up.
Connectors
SharePoint, Confluence, Slack, Drive.
150+ commerce systems: Shopify, Recharge, Gorgias, Loop, ShipStation, and more.
Unit of work
Answers questions over documents.
Resolves tickets, processes returns, saves subscriptions, routes orders.
Governance
Document permissions and prompt guardrails.
Policy engine over commerce state with cited rules and verified outcomes.
Who it replaces
Internal search and enterprise copilots.
BPO headcount, ticket queues, and stale commerce automation stacks.
StateSet Thesis

The agent application and the control plane belong to whoever owns the vertical.

StateSet runs the Agent OS for commerce. iCommerce Engine is the agent doing the work. Sync Server plus 150+ connectors is the commerce-native control plane underneath it. The combination is the moat.

Talk with StateSetSee the Policy Engine

Layer 1

iCommerce Engine agent application

Layer 2

Sync + 150 commerce connectors

Vertical

Owns commerce end-to-end

What merchants get

Commerce-native runtime150+ connectorsPolicy-backed writesOps-grade autonomy