Custom AI,built for your brandshipped in weeks.
Agents, voice engines, fine-tunes, and integrations engineered by the team that runs StateSet iCommerce in production. Discovery sprints from $25,000, custom builds from $75,000, embedded retainers from $25,000 / month.
Engagement snapshot
Custom AI Development
Starts at
$25,000 / 2-week sprint
Working prototype on your data plus a sized roadmap to production.
Sprint
2 weeks · $25K
Production build
From $75K / agent
Retainer
From $25K / month
Ownership
You own the code
Production AI, not slideware
Six capabilities, one senior team. We ship the agent, the integrations, and the evals — and hand you the code.
Custom Agents
Purpose-built agents for your category — returns triage, subscription saves, VIP concierge, ops copilots. Trained on your policy, your catalog, your tone.
Voice Engines
Sub-second voice agents with barge-in, brand-specific personas, custom wake words, and live transfer logic — deployed on inbound and outbound calls.
Model Fine-Tuning
Distill your CX transcripts, SOPs, macros, and product copy into custom models that respond in your voice, with your policy guardrails baked in.
Integration Engineering
Shopify, NetSuite, Recharge, Zendesk, Klaviyo, Loop, Gorgias, Aftership, custom ERPs — we build the connectors so agents can read and write across your stack.
Browser & Computer-Use
Agents that operate legacy admin panels, supplier portals, and 3PL dashboards through the browser — closing the long tail of work no API can reach.
Catalog & RAG Systems
Grounded retrieval over product specs, sizing, ingredients, compatibility, and policy docs — so agents answer with citation-backed accuracy, not vibes.
An AI team that already ships at brand speed
We are not a consulting firm running PowerPoint. We are the engineers behind StateSet — and we bring the same stack, evals, and rollout playbook to your build.
Built by the team running iCommerce
We do not write whitepapers. We run autonomous CX, ops, and voice at scale every day — and bring the same engineering team to your build.
Frontier models, framework-agnostic
Claude, GPT, Gemini, open-weights, fine-tuned, distilled. We pick what fits the job and the latency budget — not what we resold last quarter.
Policy-grounded by default
Every action is checked against your policy and audit-logged before it touches Shopify, NetSuite, or your helpdesk. No probabilistic refunds.
Evals are first-class
Every agent we ship comes with an eval suite. You see precision, recall, escalation rate, and policy adherence — measured continuously, not at QA review.
Ships in weeks, not quarters
A Discovery Sprint runs in 2 weeks. Most production agents go live in 6–10 weeks. We move at brand speed, not enterprise consulting speed.
You own the IP
Code, prompts, fine-tunes, datasets — yours. We deliver a system you can run on your own infrastructure if you ever want to bring it fully in-house.
Custom systems, not chatbots
We build the agents, integrations, and AI workflows that move real revenue and margin for DTC brands — not demo-quality novelties.
How we scope
We start from a P&L line item. Returns rate. Subscription churn. WISMO volume. Voice abandon rate. Catalog ops cost. We pick the workflow with the highest dollar impact and the cleanest path to production — and ship that first.
Examples from our roadmap
- Returns and exchange triage agents trained on your policy
- Subscription save flows with personalized retention offers
- Voice ordering and reorder lines for repeat customers
- Sizing, fit, and compatibility recommenders for product pages
- VIP concierge agents tied to LTV and loyalty tiers
- Operations copilots for CX, ops, and merchandising teams
- Supplier and 3PL portal automations via computer use
- Custom ChatGPT-style internal assistants over your data
Three ways to work with us
Most brands start with a Discovery Sprint, ship one Custom Build, and graduate into a Retainer once the roadmap is bigger than a single agent.
Discovery Sprint
Two weeks with our team to scope, prototype, and de-risk one custom agent or AI workflow on your real data and stack.
Working prototype + roadmap
- Audit of your current AI + ops stack
- Working prototype on your data
- Production roadmap with sized estimate
Custom Build
A senior team builds, trains, and ships a production-grade agent against your systems — voice, chat, ops, or computer-use. Fixed scope, fixed timeline.
6–10 weeks to production
- Dedicated AI engineer + solutions lead
- Custom integrations + policy encoding
- Eval suite, audit trail, and rollout plan
AI Engineering Retainer
An embedded pod that keeps shipping agents, integrations, fine-tunes, and evals on your roadmap. The fastest way to operate at AI speed without hiring.
Continuous shipping team
- Embedded AI eng + ML pod
- Quarterly roadmap + monthly reviews
- Priority on new StateSet capabilities
Equity, revenue-share, and outcome-based structures available for select brands and partners.
Discover. Build. Launch. Operate.
Every engagement runs on the same playbook — the same one we use internally to ship the StateSet platform every week.
01
Discovery
We map your stack, ops, and the highest-leverage workflows to automate. Output: a sized roadmap and a prototype on your data.
02
Build
A dedicated pod ships the agent: integrations, policy, prompts, fine-tunes, evals, audit trail. Weekly demos against your real workload.
03
Launch
We co-launch with your team — shadow mode, sampled live mode, full live mode. Rollback is one switch. No big-bang cutovers.
04
Operate
Monthly reviews, eval drift monitoring, and an ongoing pod on retainer if you want us to keep shipping new agents on the same stack.
Most AI 'agencies' have not shipped production AI.
Generalist agencies are still learning. We have the production StateSet iCommerce Engine behind us—and bring that team to your build.
Tell us what you're trying to ship. We'll come back within 24 hours.
A short brief is enough — what you want to automate, what stack you run, what timeline you're working against. We'll respond with a fit assessment and a proposal you can take to your team.
What happens next
- 1We review your stack, workflows, and the workload you want to automate.
- 2You get a written engagement proposal with timeline, scope, and fixed pricing.
- 3If it fits, we kick off a Discovery Sprint within 1–2 weeks.
Ship a custom agent in 6–10 weeks. Own the IP forever.
Discovery sprints from $25K. Production builds from $75K. Embedded engineering retainers from $25K / month. A senior pod that already runs autonomous CX, voice, and ops in production — brought to your roadmap.
2 wks
Discovery Sprint
6–10 wks
To production
You
Own the IP
Included in every build