The Challenge
Product recommendations required too much manual SKU work.
SnapPad’s customer service team was spending an extra 40 hours per week pulling SKUs and sourcing product information for personalized recommendations.
The team needed an AI platform that could integrate customer data, inventory, and knowledge-base content to speed up recommendations without sacrificing accuracy.
The Solution
StateSet connected the data needed for personalized recommendations.
StateSet processed more than 10,000 records across the knowledge base and analyzed metadata to create a simplified response model.
The team finalized integrations across Gorgias and Shopify product data so customer questions could receive accurate, real-time responses.
The Results
SnapPad cut resolution time while improving the path to purchase.
StateSet ReSponse reduced support ticket resolution time by 98% through personalized product recommendations.
The system supports both front-end website guidance and back-end customer support, extending team bandwidth during high-volume periods.