A buyer’s comparison · Reviewed October 31, 2026

StateSet vs Make

Compare the visual scenario build and the remaining operator work.

Make combines visual scenarios with Make AI Agents and a live map of running automations across thousands of apps. StateSet iCommerce CX handles customer issues with approved commerce actions, with iCommerce OMS and Sync available as separately scoped products.

Compare a real workflowReview StateSet pricing

Where to start

Choose around the work you need.

Consider Make when visually built, self-maintained scenarios across many apps are the center of the buying decision. Evaluate StateSet when customer issues must be handled across chat, voice, and mail with approved commerce actions, without your team owning every scenario and exception path.

This is StateSet’s evaluation guidance. The source links describe vendor-published capabilities; they are not results of an independent head-to-head test.

Visual scenario builder

Make provides a visual, no-code platform for building scenarios across thousands of pre-built apps, with Make Grid offering a live map of workflows and agents. Commerce buyers should test complex order exceptions beyond templates.

Make: Automation Tool | Integration Platform | Make ↗

Use the same acceptance criteria.

Bring the same policy, representative requests, connected systems, and failure cases to both providers. Record what you observed and what remains unresolved.

Authority
Customer identity, permitted records, approval rules, and the action the agent may take.
Completion
Provider evidence showing the intended change in each required system.
Recovery
A duplicate request, an unavailable provider, and a partially completed change.
Operator work
The remaining review, maintenance, escalation, and reconciliation effort.
Economics
A representative invoice with the same workload, exceptions, minimums, and third-party costs.
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Make the proposals comparable.

Make bills in credits, where each module action typically consumes credits and complex scenarios can consume many credits per run, so require a credit model for your real order and support flows. Compare that forecast with StateSet on matched scope, where one shared monthly minimum commitment funds CX tiers and product consumption.

Model StateSet consumption →

Questions for the demonstration

  1. Can you run a multi-branch returns scenario live and show credits consumed per completed case, including retries and error-handler paths?
  2. Can you show an AI agent decision in the Reasoning panel and prove what it changed in the order system when a step partially fails?
  3. Can you demonstrate approval limits for refunds or address changes, and name exactly what work still lands on your operators each week?

Published customer stories

See the workflow and the result together.

ARMRA

98%

faster order-cancellation resolution

Within 30 days, alongside a 90% reduction for subscription cancellations.

Read the customer story →

Sincerely Yours

80%

of ticket volume handled

While reducing time to resolution by 90% and saving more than 30 hours monthly.

Read the customer story →

These are results from the named customer deployments. They do not establish results for every workflow or qualify a new warehouse, transportation, or EDI rollout.

Put StateSet through your evaluation.

Share your workflow and systems. We’ll define the supported actions, acceptance evidence, responsibilities, and commercial scope with you.

Request a scoped comparison