The Challenge
Explosive growth outpaced manual post-purchase operations.
Halo's rapid success strained its returns and warranty management workflows. Refunds and replacements required manual effort, fragmented systems, and coordination with external partners including 3PL providers and warehouses.
The lack of automation created delays, operational costs, and limited visibility into returns and warranty volumes, making it harder to scale the post-purchase experience with the same speed as the rest of the business.
The Solution
StateSet unified returns, replacements, subscriptions, and partner workflows.
Halo implemented StateSet's automated commerce platform to manage end-to-end returns, replacement processes, and subscription workflow optimization.
The system provided automation, transparency, and customizable core platform logic through StateSet Actions, helping Halo and its partner agencies make real-time updates to RMA and subscription processes.
The Results
Halo reduced refund processing time and improved customer retention.
Halo increased customer retention by 53% and reduced the time used to process refunds by 60%.
By eliminating manual bottlenecks and improving visibility, the team freed resources for innovation, improved customer satisfaction, and established a scalable foundation for future growth.