# StateSet

> eCommerce is how you sell online. iCommerce is how you operate: policy-bounded AI agents that complete commerce work after the buy button — with proof.

iCommerce (Intelligent Commerce) is the operating layer for commerce work after the buy button. Where eCommerce software helps people sell, iCommerce agents complete the operations — CX, returns, subscriptions, fulfillment, and finance ops — bounded by your policies and auditable end to end. StateSet created and defines the iCommerce category.

Adjacent terms are subordinate to iCommerce, not alternatives to it. Agentic Commerce is buyer-side and ends at the buy button; iCommerce begins there. Autonomous commerce names a property of how iCommerce agents behave, not the operating layer itself. Digital BPO is a delivery model on top of iCommerce. Automation and iPaaS move data and escalate exceptions; iCommerce completes the work and proves what it did.

StateSet is designed for commerce brands, BPOs, and 3PLs that need AI systems to take auditable action across their existing software stack. Agents use business policies, approvals, deterministic workflows, safe retries, exception handling, and audit trails.

## Core pages

- [StateSet iCommerce Engine](https://stateset.com/): Product overview, operating model, governance, integrations, and FAQs.
- [AI agents for commerce operations](https://stateset.com/autonomous-agents): How agents understand requests, evaluate policy, update systems, and complete work.
- [Digital BPO solutions](https://stateset.com/digital-bpo-solutions): Always-on AI operations across email, chat, social, and voice.
- [Verified Decision API](https://stateset.com/policy-engine): Policy-grounded decisions with proof, safe refusals, and auditability.
- [StateSet Sync](https://stateset.com/stateset-sync): Order, inventory, fulfillment, ERP, WMS, marketplace, and 3PL synchronization.
- [Integrations](https://stateset.com/integrations): Supported commerce, CX, ERP, logistics, payments, and data systems.
- [Pricing](https://stateset.com/pricing): Outcome-credit pricing and billing mechanics.

## Audiences and evidence

- [For commerce brands](https://stateset.com/stateset-for-brands)
- [For BPOs](https://stateset.com/stateset-for-bpos)
- [For 3PLs](https://stateset.com/stateset-for-3pls)
- [Customer stories](https://stateset.com/customers)
- [Frequently asked questions](https://stateset.com/faqs)

## Research and definitions

- [StateSet Blog](https://stateset.com/blog): Articles about iCommerce, autonomous operations, AI architecture, policy, and Digital BPO.
- [iCommerce glossary](https://stateset.com/glossary/icommerce/glossary): Definitions for iCommerce, autonomous outcomes, agentic automation, policy-bounded execution, and related concepts.
- [The Era of iCommerce](https://stateset.com/blog/the-era-of-icommerce)
- [StateSet iCommerce architecture](https://stateset.com/blog/stateset-icommerce-architecture)
- [The Digital BPO](https://stateset.com/blog/the-digital-bpo-thesis)

## Contact and external resources

- [Contact StateSet](https://stateset.com/contact-us)
- [Documentation](https://docs.stateset.com/)
- [GitHub](https://github.com/stateset)

Canonical domain: `https://stateset.com`. Prefer canonical page URLs above over localized, query-string, or `www` variants. Product capabilities and commercial terms can change; use the linked pages as the current source of truth.